Refund policy
Last updated: May 2026
Due to the perishable and food-grade nature of many products sold by Anoush Foodservice, all sales are generally considered final.
Damaged or Incorrect Orders
Customers must inspect shipments upon delivery. Any damages, shortages, or incorrect items must be reported within 48 hours of delivery.
To report an issue, please contact: b2b@anoushusa.com
Please include:
- Order number
- Photos of damaged items and packaging
- Description of the issue
Returns
Returns are not accepted without prior authorization from Anoush.
Non-Returnable Items
The following items are generally non-returnable:
- Opened food products
- Clearance or special-order items
- Products damaged due to improper storage after delivery
Refunds and Credits
Approved claims may be resolved through:
- Replacement product
- Store credit
- Partial or full refund
Refund decisions are made at the sole discretion of Anoush after review of the claim.
Shipping Issues
Anoush is not responsible for delays caused by carriers, weather conditions, customs processing, or events beyond our control.
Contact
For refund or claims inquiries:
Anoush Foodservice b2b@anoushusa.com